Accessibility Statement — Commercial Waste Havering

This accessibility statement sets out how Commercial Waste Havering and related services work to make waste collection and information accessible to the widest possible audience. Our commitment to inclusive service delivery for Havering commercial waste aims to meet the WCAG 2.1 AA standard where practical. We recognise that accessibility is an ongoing process and we publish this statement to be transparent about our current status, planned improvements, and how we support customers who need alternative formats.

We actively design content and interfaces for Havering commercial waste customers with screen-readers and assistive technologies in mind. Pages and digital forms are structured with clear semantic headings, labels, and landmarks to improve navigation for desktop and mobile screen-reader users. Our team reviews content to ensure alternative text is present for essential images and that document formats such as PDFs are tagged where possible to support accessibility tools for people using assistive devices.

To support keyboard-only users of commercial waste services in Havering, we ensure that interactive components are reachable and operable via keyboard navigation. Focus order follows a logical tab sequence, skip links are provided for faster access to primary content, and visible focus indicators help users understand their position on a page. Where third-party tools are used, we work with vendors to improve accessibility or provide accessible alternatives for Havering waste management customers.

We aim for compliance with WCAG 2.1 AA across our public-facing digital assets. Our accessibility program includes manual and automated testing, periodic reviews, and real-user testing when practical. We prioritise issues that affect essential tasks for commercial clients — such as arranging collections, managing accounts, and accessing bills — and track remediation through an internal accessibility roadmap tailored to Havering commercial waste priorities.

Key accessibility features of our commercial waste platform include:

• Screen-reader support with clear semantic markup and ARIA where required.
• Robust keyboard navigation and visible focus states to ensure operability without a mouse.
• High contrast colour palettes and scalable text to support visual accessibility.
• Accessible forms with labels, error identification, and instructions to aid form completion.

We also provide plain-language summaries of complex information and make efforts to keep content concise to help people with cognitive access needs when interacting with Havering commercial waste services.

If you encounter barriers when using our commercial waste resources in Havering, we invite you to contact our accessibility team. While this statement does not list direct contact details, you can request accessible formats, audio versions of documents, large print, or help completing essential forms through the accessibility channels we maintain. We commit to acknowledging accessibility requests promptly and to respond with an accessible solution or reasonable alternatives within a stated timeframe.

We maintain records of accessibility issues and the steps taken to resolve them. Accessibility improvements are prioritised based on severity and customer impact, and we publish regular updates to ensure that Havering commercial waste operations remain aligned with evolving standards. When third-party content cannot be made accessible, we document the limitation and offer a comparable accessible alternative.

This statement will be reviewed at least annually and updated as required to reflect changes in legislation, technology, and our service offerings. If you need information in a different format, assistance with an accessibility need related to commercial waste collections, or have suggestions for improvement, please submit an accessibility request through our available contact channels. We are committed to continuous improvement and to providing an inclusive service for all Havering businesses and organisations.